Engineering Manager - Video Acquisition

Location: Pittsburgh, PA
Type: Full Time
Department: Software Engineering
Status: Open
Required Experience: Manager/Supervisor

Job Description

About the role

 

As Panopto's Engineering Manager for Video Acquisition, you will have a strategic role within Panopto that is critical to the success of our business. You will build and operate the systems that enable Panopto to ingest hundreds of thousands of videos weekly. You will own parts of the system that are absolutely essential to the customer experience during content creation, that power scaled fleets of video recording infrastructure, and that enable ingestion of entire video libraries for customers migrating from competing systems.

 

We believe a virtuous cycle forms when users get value by watching video, discover other videos with valuable information, create their own videos, and see those videos providing value for other users. This self-reinforcing feedback loop is what helps grow our business, but it requires users to have an excellent experience throughout the journey; one that makes them want to come back and engage more.

 

Your team's goal will be to ensure a highly reliable and highly performant user experience in every scenario where video content flows into Panopto.  This is absolutely critical to Panopto’s “virtuous cycle” because fast & easy content creation workflows are required for friction-free user adoption. Further, delivering an excellent service for video library migration allows us to pre-spin the flywheel for customers that are new to Panopto.  In this role, you’ll take ownership for:

  • Panopto's APIs and subsystems for video upload, including both the server and client sides of the tech stack.  You’ll own the technical design, metrics, monitoring, issue diagnosis, feature development, and optimization of the complete stack.

  • Panopto’s universal content library specification and the tools used to export and import video libraries between systems.

  • The server-side APIs that power Panopto’s video recording applications and content creation experiences.

  • The Remote Recorder application, which provides a ‘headless’ recording service, in software, that is deployed as a critical part of our customers’ physical infrastructure.

  • The scheduling user experience, APIs, and integrations which customers use to automate the video recordings of thousands of courses on a daily basis.

  • The Remote Recorder monitoring user experience, which allows our customers to efficiently monitor and operate large fleets of remote recorders as part of their recording infrastructure.

  • The technical specification and partnerships with third parties--like Matrox, Shuttle, and Epiphan--who have produced dedicated hardware that behaves exactly like Panopto’s Remote Recorder software.

  • Interfacing closely with your peers to ensure Panopto feels like one seamless product to our customers.

 

You and your team’s primary focus will be technical: architecture, technical design, and coding.  In partnership with PM and design, and in coordination with peer EMs, you will also be deeply involved in the process of determining what to build and how it should function.  Your team’s work will light up new functionality and improve usability for millions of students, instructors, and knowledge workers.

 

In order to be a successful engineering leader in this role, you will:

  • Continually grow the capabilities of your team of senior engineers. Provide continuous mentorship and feedback for your team.  Ensure everyone on your team has big challenges that will let them step up and grow. Drive the hiring process for your team, from drafting role descriptions, to interviewing, making hiring decisions, and selling candidates that receive offers.

  • Develop a broad understanding of customer use cases, business objectives, system architecture, and dependencies across both technical and non-technical teams within Panopto.

  • Become a deep expert in the technical details within your area.  You’ll own everything from architectural design, down to the nuts-and-bolts of the code, to dev-test automation, cloud deployment, and metrics.  Your team’s code ownership will be truly full-stack, including web client UX, mobile app client, web services, and portions of the server’s data-layer.

  • Hold your team to a high quality bar in terms of technical design, code review, and retrospective analysis; you’ll lead by example in the code, technical designs, and feedback that you personally contribute.

  • Work collaboratively with your product management counterpart and stakeholders outside the engineering team to collect and analyze product feedback.

  • Drive your team’s vision and long term plans.  Utilize your knowledge of technical details, paired with creativity and an understanding of business opportunity / customer use-cases to focus your team on the most impactful work.

  • Deliver critical and innovative new functionality, on schedule, and with high quality.  Solve hard technical problems, often forging truly new ground and building expertise in new areas, on-demand.  Challenge yourself and your team to accomplish more than you thought was possible.

  • Proactively collaborate and communicate across team boundaries, both within the engineering team and with senior stakeholders around the company.

 

About your experience

 

You originally come from a hands-on development (coding) background with your most recent experience as a people manager.  You have a strong track record designing, building, and shipping customer-facing software features, APIs, and UX.

  • Your work is adored by your customers and you derive huge personal satisfaction in making their lives simpler and improving their productivity.

  • You manage a team of high-performing individual developers, who have grown as a result of your feedback and guidance, and who respect you as a technical leader.

  • You thrive and take ownership in an environment with ambiguity - asking the right questions to bring order out of chaos and spread that order to your peers.

  • You aren’t afraid to think big when establishing vision, but you know how to develop a plan in steps that deliver incremental value.

  • You are highly motivated to move quickly, but you insist on high standards and delivering great results. You are thoughtfully self-critical of your work and your team’s work, always looking for ways to improve.

  • You can clearly and concisely communicate complex, nuanced ideas to a variety of audiences: engineers, non-technical employees, customers, and partners.

 

About your qualifications

 

  • You have managed one or more teams of 5+ software developers, working on customer-facing product code. You're experienced driving employee growth through feedback. You've grown your teams through hiring and have hands-on knowledge of what makes hires successful.

  • Before moving into engineering management, your background was as a senior software developer.  You've spent 10+ years building, shipping, and maintaining complex architectures of components that communicate asynchronously and with fault tolerance.

  • You have built complex server-side tech and have a strong knowledge of client-server API protocols, high performance APIs, caching, and data storage best practices.

  • You have a deep understanding of asynchronous, client-server architecture, service scalability, fault tolerance, error handling, and log-based diagnostics.

  • You have a strong working knowledge of data structures, algorithms, and coding patterns for high performance software.

  • You have experience managing large and complex workloads in the AWS or Azure clouds, with a solid understanding of “Cloud Primitives” for architectural design at scale.

  • You have a 4-year degree in computer science and a decade of industry experience.

  • Bonus points for experience working with streaming video, cloud authentication systems,  audio/video capture and editing software, or client-side web tech (React/Typescript/etc.).

 

We expect a lot and so should you

  • Opportunity to learn and stretch your capabilities

  • Market-competitive total compensation

  • Employee stock options

  • Employer-paid health benefits

  • Paid time-off and holidays

  • An award-winning work environment with free snacks, games, and great co-workers.

Panopto is an equal opportunity employer. Proudly recognized as a great place to work by Fortune, Seattle Business, Pittsburgh Business Times and Great Place to Work Institute. Learn more about us at panopto.com/careers.

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